The Pacific University Libraries are currently conducting a survey to gather student feedback on library services and resources. The survey is open from November 10, 2020 to December 9, 2020.
Please consider taking 15 minutes to complete the survey and provide the Libraries with feedback on how we can continue to improve our resources, our services, and your experience using the library. At the end of the survey, there will be an opportunity for you to enter a separate raffle drawing to win one of (10) $50 Visa gift cards.
What will be done with the results?
We commit to sharing the results of the survey back with students so that you can hold us accountable for making changes that you and your fellow students identify as necessary.
After the survey is complete, we will create a summary of results that is as complete as possible while still protecting the identity and privacy of everyone who responds. As part of that summary, we will identify areas where students have identified a need for change, and share specific actions that we will take to implement those changes. This will be shared publicly on this webpage and with student groups across the university.
What if the students who respond to the survey aren’t representative of Pacific students as a whole?
We realize that we may not get responses from students who are representative of all students at the university (based on any aspect of identity). If we—or our new Student Advisory Board, who we will share the results with—see that some groups are significantly underrepresented in our final results, we will try to reach out to those students after the survey, to share the results and ask if the results and proposed changes reflect their experiences and needs (or not). Based on feedback that we receive, we may amend our planned actions.
Why is demographic information part of this survey?
We know that everyone experiences the library differently based on their individual identities—and that there are aspects of our library collections, services, and facilities that may privilege some identities over others. We want to change that, and in order to do so, we need to understand how students experience the library—both as unique individuals and as members of different communities. Collecting limited demographic information helps us identify where we can do better, and allows us to make changes based not on assumptions from national data, but on the actual unique experiences of Pacific students. If you are not comfortable answering any of the demographic questions, you don’t have to—and we still want to hear your feedback on our services.
How will you protect my privacy?
You will not be asked for any personally identifiable information as part of the survey; the survey is designed to be anonymous. In addition, we are limiting the number and combination of demographic questions we are asking in order to make it more difficult for anyone to even guess at an individual student’s identity based on their responses. When we report data from the survey, we will ensure that only summary data is shared, and that no combinations of data will be shared that could potentially identify a student based on their responses.
Thank you for taking the time to help us continue to improve our library services!