Troubleshooting Access

Getting Started

These are solutions to the most common access issues. Try as many as you can and stop when your issue is fixed.

The Basics

1. Internet Connection

Our databases require an internet connection. Try going to or another website to make sure you're still connected. If you're not, try reconnecting to the internet.

2. Authorization

We provide databases and other electronic resources to current Pacific University students, staff, and faculty. Even if you have a PUNetID, you may not have access to these resources.

3. Library Links

We use Pacific-specific links to provide you with access. If you are trying get access, you should use our database list or search to get access. When you use these links, you maybe asked to log in with your PUNetID.


1. Reload the Page

Reloading the page sometimes helps. Open your browser and enter the following.

For Windows: Press CTRL and F5

For Mac: Press Command and Shift and R

2. Clear your Cache

Your browser cache stores information and settings. Clearing them may get rid of issues. Open your browser and enter the following.

For Windows: Press CTRL and SHIFT and DEL

For Mac | Chrome & Opera: Press SHIFT and CMD and DEL

Mac | Safari: Press CMD and ALT and E

3. Switch Browsers

Try using a different browser. Some websites work better with a particular browser.

4. Use Chrome Incognito

When you use Chrome Incognito, your browsing history and cookies aren't saved. If these are causing the problem, you can avoid it with Incognito.

5. Firewalls

If you're connecting from off-campus, your network settings may be causing the issue. For off-campus access, we use ports 2048-5048 to provide access. If your firewall blocks these ports, you will not be able to access library resources from off-campus.

Tip: Try connecting on your smart phone. If you can connect on your phone, but not on your computer, a firewall is probably blocking your access.


If you're still having trouble, please let us know:

  1. What link or URL are you using?
  2. What browsers have you tried?
  3. What operating system are you using?
  4. Are you on campus or accessing remotely?
  5. Can you access any other library databases?